As a small but mighty self-funded startup of two, we’re laser-focused on delivering top-notch technology for the best customer experience. Android users—we’re thinking of you too! As soon as we secure more funding, an Android app is on our to-do list. Stay tuned.

Not yet, but we hope to soon! We’re co-owned and operated by two residents of the Merrimack Valley in Massachusetts. Our first location is in Lowell, but we have dreams of seeing p!ng pods across the country (and maybe even beyond!)

First off, if that ever happens, we want to apologize in advance! Click the Profile button in the app (the little guy icon at the bottom of the screen, next to the coffee cup icon). You can swing by and ring the bell, or contact us at support@pingthru.com or call 1-855-617-PING. As a small startup, we realize things may not be perfect right out of the gate. With your feedback and support, we can keep improving to deliver the best experience possible.

Absolutely! We offer a range of customizations to suit different tastes. Let us know if there’s anything specific you’d like us to offer.

Next to the window, you’ll see a beefy ‘Press button for help’ button. Press it and someone will be right there to give you a hand.

For general support, you can call or text us at 855-617-PING (7464), or shoot us an email at support@pingthru.com. We’ll respond as quickly as we can (which is typically really quick).

During Rob’s days at West Point military academy, ‘ping’ was the term for plebes to move fast and stay in sync. So, when we needed a name for our coffee venture, P!NG felt right—it’s about quick service and staying connected with our customers. Oh, and it’s really fun to say, too.

Really well! But seriously. The moment you place your order, our system p!ngs into action—sensing your approach and signaling the preparation of your drinks so they’ll be ready for pickup the moment you pull up. We’ve engineered our tech for performance and reliability, making sure you’ll enjoy the best, most seamless experience every time.

Absolutely! By minimizing human touchpoints and using a proprietary system, we significantly reduce the chances of contamination. We also track all of our expiration dates in a controlled database, ensuring only the freshest ingredients make it to your drink. Automation doesn't sneeze, shed hair, or take shortcuts either. We’re always up-to-date with regulatory requirements, and we’ve passed the town’s health inspection. We clean the pod frequently and we’re ServSafe certified, too.

Not at all. There will always be a need for baristas. In fact, the restaurant industry is currently experiencing a worker shortage. Many baristas have also told us that long drive-thru lines can be stressful, leaving less time for customer service and more time spent rushing to keep up with orders. That’s where p!ng comes in. We fill in the gaps, serving those who see the long drive-thru lines and keep driving. We’re here to complement baristas, not compete with them.

Think of it this way: we’re like a curated playlist, carefully selecting the best hits for your taste buds. Quality over quantity. As we become more automated, we’ll add more items. If there’s something specific you’re craving, just let us know. We appreciate a good remix.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.